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Altra Guarantee, Exchange/Return & Warranty

Altra Guarantee

At, we want to ensure you have not only the best running experience, but also the best online purchasing experience. That's why we promise a 30-day satisfaction guarantee on all of our products. If you are not completely satisfied with your new product within the first 30 days after purchase, we will exchange or provide a refund for the product upon return, including unworn and worn or defective items, free of charge. 

Entrix Sports is the distributor for Altra in Canada. To contact us please email for a return/exchange, quoting your order # and your detailed request and we will respond with return shipping information.


Altra products have a life expectancy of approximately 500-800 km. If the product is breaking down before this point due to defective materials or workmanship, it may be eligible for replacement under our manufacturer warranty. Damage that is due to normal wear and tear, abuse, or accidents are NOT covered by this warranty. Altra Footwear reserves the sole right to make all coverage determinations. 

Entrix Sports is the distributor for Altra in Canada. To contact us with regards to a manufacturer warranty issue, please email Please include at least one picture of the product showing the defect if possible, as well as a detailed description of the style, color and size of the shoe and the defect.